Legal
Privacy Policy
Effective August 5, 2026
GuestMarket ("we", "us") operates hotel guest-commerce storefronts on behalf of the hotels that use our platform. This policy describes what we collect when you use a GuestMarket storefront or dashboard, how it is used, and the choices you have. Questions go to hello@guestmarket.co.
What we collect
- Order information. When you place an order, we collect the name, room number, email address, order contents, any note you add, and, if you choose to provide it, a phone number. This is the information the hotel needs to deliver your order and bill it correctly.
- Staff accounts. Hotel staff using the dashboard have an account with a name, email address, and role, managed by their hotel.
- Usage analytics, deliberately minimal. Our storefront analytics store no IP addresses, set no tracking cookies, and keep no per-visitor identifier. We record only the kind of page viewed, a general device class, and coarse region information.
- Your cart is stored on your own device, not on our servers, until you place an order.
How we use it
- To show your order to the hotel's team so they can prepare and deliver it, and to post room charges to your hotel bill.
- To send you an order confirmation and delivery updates by email, and by text message if you opt in at checkout.
- To give the hotel reporting about its own store: revenue, popular products, and order volume.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, excluding the service providers that deliver the messages on our behalf.
Text updates are strictly opt-in, one order's worth of updates at a time, and never marketing. Reply STOP to any message to opt out, or HELP for help. Full terms are in our SMS terms.
What we share, and with whom
- The hotel you order from. Your order, including your name, room number, and contact details, is visible to the hotel's own staff. The hotel is the merchant; we run the software.
- Service providers. We use infrastructure and delivery providers (hosting, email delivery, text-message delivery, and, where a hotel accepts card payments, a payment processor) bound to use the data only to provide their service.
- Nobody else. We do not sell personal information, and we do not share it with third parties or lead generators for their own marketing.
Payments
Room charges are posted by the hotel to your hotel bill; we never hold payment credentials for them. Where a hotel accepts card payments, card details are entered directly with our payment processor and never touch our servers.
Retention
Order records are kept for the hotel's bookkeeping, in line with the hotel's own retention obligations. Analytics contain no personal identifiers to retain or delete.
Your choices
- Providing a phone number is optional, and text updates require a separate, unchecked opt-in box.
- Reply STOP to any text to stop texts immediately.
- Email hello@guestmarket.co to ask what we hold about you or to ask for its deletion; where the hotel is the merchant of record we will coordinate with them.
Changes
If this policy changes, the effective date above changes with it. This page is always the current version.
Contact
GuestMarket · Pittsburgh, PA · hello@guestmarket.co