Legal

SMS Terms

Effective August 5, 2026 · GuestMarket order updates

The program

GuestMarket sends transactional text messages on behalf of the hotel whose marketplace you ordered from: an order confirmation and delivery status updates for your order. Hotel staff who enroll their own number receive new-order alerts for their property. There are no marketing texts in this program.

Consent

You only receive texts if you enter your phone number at checkout and tick the unchecked opt-in box (or, for hotel staff, if your number is added to your hotel's notification settings). Opting in is not a condition of purchase. Consent applies to the order you placed, and your number is used for that order's updates only.

Message frequency

Message frequency varies with your order, typically two to five messages per order. Message and data rates may apply, according to your mobile plan.

Opting out

Reply STOP to any message to cancel. You will receive one final message confirming the opt-out, and nothing further. Delivery updates for any current order then arrive by email instead.

Help

Reply HELP to any message, or email hello@guestmarket.co.

The small print

• Carriers are not liable for delayed or undelivered messages.
• The program is available on major US and Canadian carriers; availability on other carriers is not guaranteed.
• Mobile numbers and opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. See the privacy policy.